Akshayakalpa - Customer Relationship Management Consultant (2-4 yrs)

- Build sustainable relationships and trust with customer details through open and interactive communication.

- Customer orientation and ability to adapt/respond to different types of issues and Good communication and Ability to multi-task.

- Build a strong relationship/trust with customers by understanding the customer's requirements and suggesting the right product.

- If required the will work with the internal management to meet customer satisfaction. Fulfillment and target.

- Follow up to ensure that appropriate actions were taken on customers' requests.

- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Refer unresolved customer grievances or special requests to designated departments for further investigation.

- Need to achieve individual AHT, login hours, production hours, and quality score targets on monthly basis. Need to be on regular follow-up calls with customers for the complaints up to customer satisfaction.

- Planning, Identify and develop strategic relationships with potential customers.

- Gather feedback from customers or prospects and share with internal teams Explain to customers about new products and benefits and build positive working relationships with customers for repeat businesses.

- Report on Target Vs Achievement for the previous month or week and the status of action items from weekly/monthly reviews Plan for the current month with suggestions and guidelines from the team lead.