Upload Button Icon Add office photos
filter salaries All Filters

217 AJM Softwares Jobs

Operation Manager

8-10 years

Pune

1 vacancy

Operation Manager

AJM Softwares

posted 1mon ago

Job Description

What you ll do:
The role will be responsible for maintaining, developing, and improving current Order Management capabilities within the group for the Aerospace business. It will ensure deployment of consistent work practices across teams. Provide actionable intelligence around opportunities within the transaction group. Develop and mentor team members on current processes and updates.
The incumbent will be part of CSTS CoE - Pune Aerospace team and work in tandem with the local and the division leadership team to provide support on daily weekly metrics and its review for gap assessment and closure. Supports transactions processing, gain thorough understanding of the order management processes and bring in improvements. The Role will also be responsible for managing the SOP s, Knowledge Transfer and Business Process Transitions from the Global Sites.
Strong People Management skills: Develop, maintain and role model a culture that is open to change and innovation, and supports collaboration, respect, and accountability.
Lead a team of 12-17 CSR s working on Order Entry / Order Management activities for US/UK sites.
Coordinate with the Sites/ Business partners for smooth achievement of the SLA s and any Value add/Strategic activities received from time to time.
Level loads customer accounts to maintain appropriate balance within the team; manages customer contracts; provides back-up decision making and back-up team support.
Leads, develops, mentors team members and manages the performance review process. Tracks team member performance, leads and coaches employees, and completes the performance reviews on a bi-annual basis
Leads, motivates and develops a team to meet expected goals and timely deliverables as defined by the Aerospace Division LT team.
Ensure the team adheres to Eaton s values & philosophies, policies, defined processes and business practices and procedures.
Provides resources to support and drive Quality Audit process and Quality of Service project deliverables, Individual should be well versed with the RCA methodologies and tools.
Facilitates formulation and communication of action plans to address challenges and inform team and customers of opportunities for improvement.
Ensures all functional areas have accurate, timely information. Acts as liaison between external customers, Operations, Sales, Marketing, Finance and Customer Support, ensuring positive two-way communication of priorities, issues and concerns.
Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving.
Work on daily/weekly metrics to evaluate team performance and ensure the team meets expected utilization levels. Additionally, ensure appropriate backup planning to manage absenteeism and contingencies.
Coach and develop team members for building Organizational capability and create second in line leadership team ready to take higher responsibilities.
Grow the existing business by exploring and adding existing/new activities.
Having a good understanding of the market and technologies to develop the team for future skills.Act as the go to person within a department or function for questions and problems within his/her area of expertise
Lives and drives Eaton Values and creates a positive environment. Actively contribute towards "Enhance - Engage and Enrich" culture at SMC
Qualifications:
Any Graduate/Postgraduate, Minimum 8-10 years of experience in Customer Service. Minimum 2 years experience in people management.
Skills:
Understanding of the Performance Management and Job Allocation techniques
To be highly competent in MS office (Especially Excel and PowerPoint) to work on huge data with precision. Should be able to analyze the data.
Demonstrates Collaborative Style of Leadership and cross-cultural collaboration
Strong analytical and problem-solving skills
Exposure to managing business transitions and effective knowledge transfers
Exposure to TQM Techniques e.g: 5S, Kaizen, Lean, Basic six sigma, Operational Excellence
Possesses excellent written and verbal English communication and presentation skills
Ability to identify underlying opportunities and build on lasting solutions
Comfortable with facilitating, managing and driving change

Employment Type: Full Time, Permanent

Read full job description

Prepare for India Operations Manager roles with real interview advice

People are getting interviews at AJM Softwares through

(based on 1 AJM Softwares interview)
Job Portal
100%
Low Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.

What people at AJM Softwares are saying

What AJM Softwares employees are saying about work life

based on 6 employees
100%
67%
100%
Flexible timing
Alternate Saturday off
No travel
View more insights

AJM Softwares Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

Compare AJM Softwares with

TCS

3.7
Compare

Accenture

3.9
Compare

Wipro

3.7
Compare

Cognizant

3.8
Compare

Capgemini

3.8
Compare

HDFC Bank

3.9
Compare

ICICI Bank

4.0
Compare

Infosys

3.7
Compare

HCLTech

3.6
Compare

Tech Mahindra

3.6
Compare

Genpact

3.9
Compare

Teleperformance

3.9
Compare

Concentrix Corporation

3.8
Compare

Axis Bank

3.8
Compare

Amazon

4.1
Compare

Jio

3.9
Compare

Reliance Retail

3.9
Compare

IBM

4.1
Compare

iEnergizer

4.7
Compare

LTIMindtree

3.9
Compare

Similar Jobs for you

Associate Vice President HR at Tritonexec India Private Limited

12-26 Yrs

₹ 21-35 LPA

Manager Operational Excellence at NTC Logistics India

Chennai

6-11 Yrs

₹ 10-20 LPA

Manager Process Excellence at IGT Solutions

Gurgaon / Gurugram

10-15 Yrs

₹ 20-25 LPA

Operations Executive at TD Newton

Bangalore / Bengaluru, Gurgaon / Gurugram

6-12 Yrs

₹ 20-35 LPA

Customer Operations at Narvar India Private Limited

Bangalore / Bengaluru

4-8 Yrs

₹ 25-45 LPA

Associate Manager at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

10-14 Yrs

₹ 12-16 LPA

Continuous Improvement Manager at Tenneco

Patiala

10-17 Yrs

₹ 20-30 LPA

Senior Manager Quality at Winning Edge India

Gurgaon / Gurugram

11-16 Yrs

₹ 19-26 LPA

Senior Operations Manager at 91hr

8-10 Yrs

₹ 24-30 LPA

Manager Operational Excellence at Piramal Pharma Limited

Ahmedabad

6-10 Yrs

₹ 25-30 LPA

Operation Manager

8-10 Yrs

Pune

1mon ago·via naukri.com

Engineer - Embedded Automation QA

1-5 Yrs

Pune

2d ago·via naukri.com

Senior Engineer - Embedded Linux

2-5 Yrs

Pune

2d ago·via naukri.com

Sr. Analyst- Commercial & Operational Data

4-7 Yrs

Pune

5d ago·via naukri.com

Sr. Analyst RTR

6-8 Yrs

Pune

5d ago·via naukri.com

Manager - Sales- Enterprise

8-12 Yrs

Bangalore / Bengaluru

5d ago·via naukri.com

Senior Analyst - RTR

5-8 Yrs

Pune

5d ago·via naukri.com

RTR Analyst - Intercompany

5-7 Yrs

Pune

5d ago·via naukri.com

Associate Analyst - NPI Buyer

1-4 Yrs

Pune

5d ago·via naukri.com

Analyst - RTR Accounting

4-8 Yrs

Pune

5d ago·via naukri.com
write
Share an Interview