Technical Support Engineer

• We are seeking a highly motivated and experienced Technical Support Engineer to join our team
• The candidate should have excellent written and verbal communication skills, problem-solving skills, and be self-motivated to provide exceptional customer support efficiently
• The candidate should hold a degree in Computer Science/Information Technology or a related field, with a minimum of 3-5 years of experience as an application/product support engineer

• Excellent written and verbal communication skills.
• Excellent problem-solving skills.
• A degree in Computer Science / Information Technology or a related field.
• A minimum of 3-5 years of experience as application/product support.
• Excellent OS skills both Windows and Linux.
• Sound knowledge of batch and shell commands.
• Experience in troubleshooting Java and browser-based web applications.
• Sound knowledge of REST APIs.
• Sound working knowledge with any DBMS (MS SQL Server, Oracle, MySQL).
• Familiarity with configuration of web/application servers (WebSphere, Apache, Tomcat, JBoss, etc.).
• Strong desire to provide exceptional customer support efficiently.
• Must be able to work from the office and work in rotational shifts.
• Must be quick in troubleshooting and understand error logs.
• Ability to work in a 24 7 rotational shift environment.
• Quick in troubleshooting and resolving technical issues.
• Knowledge of JIRA and Salesforce Ticketing Tools.

Preferred Skills: The following skills are not required but would be considered an advantage:

• Experience in ETL technologies.
• Programming/scripting language experience (e.g. .sh/.bat, Java, JavaScript).
• Experience working with Control-M batch tools.
• Exposure to virtualization using Citrix.
• Previous experience within Banking and Financial Services domain. We offer good perks and benefits for working in 24 7 shifts, and weekend support is mandatory.
• The ideal candidate should be smart, dynamic, and quick in troubleshooting.
• If you meet the above requirements and are passionate about customer support, we would love to hear from you.