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based on 97 Reviews

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15 AIT Global Jobs in Pune

Technical Support Engineer

3-6 years

Chennai, Pune, New Delhi + 4 more

1 vacancy

Technical Support Engineer

AIT Global

posted 5mon ago

Job Description

  • We are seeking a highly motivated and experienced Technical Support Engineer to join our team
  • The candidate should have excellent written and verbal communication skills, problem-solving skills, and be self-motivated to provide exceptional customer support efficiently
  • The candidate should hold a degree in Computer Science/Information Technology or a related field, with a minimum of 3-5 years of experience as an application/product support engineer
Responsibilities:
  • Provide technical support for Java and browser-based web applications.
  • Troubleshoot issues related to OS (Windows and Linux), batch and shell commands, REST APIs, DBMS
  • (MS SQL Server, Oracle, MySQL), and web/application servers (WebSphere, Apache, Tomcat, JBoss, etc.)
  • Work in a 24 7 rotational shift environment and provide support on weekends.
  • Use JIRA and Salesforce ticketing tools to log and track customer issues and resolution progress.
  • Understand and analyze error logs to identify and resolve issues.
  • Provide exceptional customer support efficiently.
  • Work collaboratively with cross-functional teams to resolve customer issues.
Requirements:
  • Excellent written and verbal communication skills.
  • Excellent problem-solving skills.
  • A degree in Computer Science / Information Technology or a related field.
  • A minimum of 3-5 years of experience as application/product support.
  • Excellent OS skills both Windows and Linux.
  • Sound knowledge of batch and shell commands.
  • Experience in troubleshooting Java and browser-based web applications.
  • Sound knowledge of REST APIs.
  • Sound working knowledge with any DBMS (MS SQL Server, Oracle, MySQL).
  • Familiarity with configuration of web/application servers (WebSphere, Apache, Tomcat, JBoss, etc.).
  • Strong desire to provide exceptional customer support efficiently.
  • Must be able to work from the office and work in rotational shifts.
  • Must be quick in troubleshooting and understand error logs.
  • Ability to work in a 24 7 rotational shift environment.
  • Quick in troubleshooting and resolving technical issues.
  • Knowledge of JIRA and Salesforce Ticketing Tools.

Preferred Skills: The following skills are not required but would be considered an advantage:

  • Experience in ETL technologies.
  • Programming/scripting language experience (e.g. .sh/.bat, Java, JavaScript).
  • Experience working with Control-M batch tools.
  • Exposure to virtualization using Citrix.
  • Previous experience within Banking and Financial Services domain. We offer good perks and benefits for working in 24 7 shifts, and weekend support is mandatory.
  • The ideal candidate should be smart, dynamic, and quick in troubleshooting.
  • If you meet the above requirements and are passionate about customer support, we would love to hear from you.

Employment Type: Full Time, Permanent

Functional Areas: IT Hardware & Telecom

Read full job description

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What people at AIT Global are saying

What AIT Global employees are saying about work life

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Strict timing
Monday to Friday
No travel
Day Shift
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AIT Global Benefits

Work From Home
Health Insurance
Job Training
Cafeteria
Soft Skill Training
Free Transport +6 more
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