Field Service Engineer

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

Installs and optimizes hardware/software/network products and configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repair services and application delivery preferably for GC/GCMS product line

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers business.

Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers..

May calibrate equipment on-site for large volume customers.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Base Location is Pune

Bachelors or masters Degree or equivalent.

Post-graduate, certification, and/or license may be required.

Typically, at least 3+ years relevant experience