Executive - Telecalling (0-1 yrs)

Key Responsibilities:

- Handle inbound and outbound customer calls in a professional manner.

- Assist customers with inquiries, complaints, and service requests.

- Resolve customer issues by providing accurate solutions and escalating when necessary.

- Maintain a high level of customer satisfaction by delivering excellent service.

- Follow scripts, guidelines, and compliance procedures.

- Keep records of customer interactions and update CRM software.

- Meet key performance indicators (KPIs) such as call handling time, accuracy, and quality scores.

- Work in a team environment and collaborate with different departments.