Senior Executive - AO&CS (Customer Services - MAA)

Senior Executive - AO&CS in the role of Customer Service

Job purpose: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key responsibilities and accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & ticketing:
Making reservations across the counter
Selling of tickets.
Remitting cash to the concerned department.
Answering customer queries over the telephone.
Departures
Attend the pre - flight and post flight briefings.
Setting up of check in counters.
Screening of checked in baggage.
Maintain high quality of Check in procedures.
To assist customers with special requests.
Arrivals
To assist customers with special requests.
To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
Co-ordination with the baggage vendor for the damaged bags.
Follow up with the en-route stations regarding lost baggage.
Post flight departure
Filing of all necessary flight papers
Any other responsibility assigned by the management from time to time
Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.