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3.9

based on 21.8k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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181 Jio Advisor Jobs

Advisor Voice (RVC)

1-2 years

₹ 0.9 - 3.8L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Advisor Voice (RVC)

Jio

posted 12hr ago

Job Description

1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements 6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

Skills & Competencies :

1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset


Employment Type: Full Time, Permanent

Read full job description

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