The Senior Advisor is responsible for delivering our Digital Transformation Consulting services to our core customers. Advises, optimizes and drives adoption on licenses and subscriptions to align with our Oracle s customers present and future needs:
- Rationalize and maximize the value of our Customer investment
- Support our Customer to understand their transition of on premise usage to Cloud
Scope
Partners with other Oracle LOB: Sales, KAD, Product Management, Deal Management etc.
Reports to functional manager
Works in assigned Account(s) or territory
Responsibilities
Responsible for taking ownership of a portfolio of strategic Oracle Customers, understanding their specific needs, and presenting appropriate recommendations
Provides high-profile customers with the information and insight they need to take the best decisions about their Oracle product purchase
Brings a holistic approach to gather information, formulate, measure, advise and create a roadmap to maximize value creation in accordance with Digital Transformation Consultings objectives
Drives strategic discussion with multiple stakeholders at various levels (including C level)
Provides constructive feedback during customer facing account reviews to ensure continuous services improvement
Builds strong relationship internally and externally
Contributes towards multiple virtual project teams aimed towards improving customer engagement and service enablement
Provides regular reliable business planning and reporting utilizing Oracles systems, tools and reporting capabilities
Operates in line with Oracles processes/procedures & core values
Increases your knowledge and experience (e.g. Customer facing situations, new products, new services)
Personal development
Qualification
University degree or equivalent combination of studies and experience in Computer Science
5-8 years experience in a customer facing role in the technology industry: consulting, account management, value engineering or customer success
Competencies
Understanding of IT technical architectures and affinity with trends in enterprise software usage
Experience in managed software environment and subscription license entitlement (e.g. Cloud computing)
Ability to interpret and understand complex software deployment models (On-premises, Cloud and Hybrid), licensing and business practices and apply them to different scenarios
Experience in large and complex IT environments
ITIL, CSAM, ITAM, CISA, Oracle VM, TOGAF, PMP or Prince2 or other technology-specific certifications preferred
Customer oriented
Proactive and able to work on own initiative
Good communication, presentation and business writing including being able to liaise with both technical/ business & internal/ external contacts
Ability to influence senior stakeholders in order to gain credibility quickly
Logical approach to data analysis
Advanced spreadsheet capability
Fluent in English, other languages dependent on the market / region
Works on an assigned territory, providing direction and specialist knowledge in licensing and subscriptions to maximize value creation to our Oracle Customers. Develops constructive Stakeholders relationships, which involve direct interaction with different Oracle line-of-business and Oracle customers.