Senior Manager - Hospital Operations - Veterinary

Job Description

The Senior Manager Operations for AVCF is an integral member of the team who will work within the leadership team ensuring the successful setup, delivery and execution of the veterinary hospital project. She/he must be able to formulate, implement and assist with execution of significant strategic, operational, and cultural agendas required for setting up the operations of AVCF, including ideation to successful execution, managing important relationships and stakeholders for the benefit of the organization, simplifying tasks and anticipating work to effectively manage then project to fruition. The role will then require capable steady management of the hospital as we progress through the opening stages moving into a mature functional hospital.

Job Specifications:

• Staff Management: Train, supervise, and evaluate administrative and support staff. Develop and enforce staffing schedules to ensure adequate coverage and efficient utilization of resources.
• Administrative Oversight: Implement and maintain administrative procedures and protocols to streamline operations. Manage client scheduling, appointment bookings, and patient records
• Procurement - Oversee inventory management, including ordering, stocking, and monitoring supplies and medications for across departments.
• Financial Management: Monitor financial performance and implement strategies to optimize revenue and reduce costs. Prepare and manage budgets, financial reports, and projections. Evaluate and review pricing of services, products along with comparative analysis.
• Client Relations: Periodic review of client satisfaction and serve as an escalation for client concerns.
• Compliance and Quality Assurance: Ensure compliance with regulatory standards, including licensing, accreditation, and safety regulations. Implement quality assurance measures to maintain high standards of patient care and safety. Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
• Collaboration and Communication: Liaise with veterinary staff, including veterinarians, technicians, and support personnel, to coordinate patient care and services. Communicate effectively with internal stakeholders and external partners, including vendors, suppliers, government bodies and referral clinics. Participate in meetings, committees, and strategic planning initiatives to support the hospital's goals and objectives.
• Oversee the daily operations of the project and the hospital

Skills and Competencies

• Experience of leading large hospital operations or similar role within veterinary setting.
• Experience within medical sectors (veterinary or human) within a hospital environment is a must.
• Startup mindset able to work at pace with uncertainty, happy to take appropriate leaps of faith when necessary.
• Clear understanding of legislator and governmental challenges a capable operator within the Mumbai eco-system.
• Robust understanding of core business functions (HR, Finance, Marketing etc.)
• Strong organizational and leadership capabilities
• Strong decision-making capability.
• Post graduate degree in Hospital and/or healthcare management will be an added advantage.
• Fluent in English, Hindi and Marathi.