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Senior Process Associate
Adroit Solutions
posted 24d ago
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Flexible timing
Key skills for the job
Job Description
JOB PURPOSE:
The Senior Process Associate is a position with a focus on executing both operational and non-operational tasks. The role involves adherence to compliance policies, implying a need for attention to detail, training on specific tasks, and a commitment to following established guidelines.
YOUR TASKS AND RESPONSIBILITIES:
Expertise in handling Master Data process:
- Requires a deep understanding of Master Data Management principles and compliance standards relevant to the industry.
Ensuring completion of requests within SLA:
- Involves managing and processing requests received through Master Data Governance (MDG) and email within agreed Service Level Agreements (SLAs).
Resolving queries within agreed TAT:
- Addressing and resolving queries received in a generic mailbox within the agreed Turnaround Time (TAT).
Connecting with Global Working Groups:
- Collaborating with different working groups globally to address and resolve queries.
Managing Peak/Off Peak volumes:
- Handling variations in workload and ensuring support during peak periods, managing additional volumes efficiently.
Optimizing workflows and stakeholder relationships:
- Streamlining processes and improving relationships with stakeholders to enhance efficiency and effectiveness in MDM
Providing day-to-day support to Business Operations:
- Offering ongoing support to ensure seamless business operations within or outside the Global Business Services center in India (GBS-IN).
Ensuring Data Quality:
- Focusing on maintaining the quality of data to meet the needs of both the specific line of business and the overall organization.
WHO YOU ARE:
- Education: Graduate or post-graduate degree required
- Experience : Minimum 3-4 years of professional experience in Source-to-Pay (S2P), Order-to-Cash (O2C), Record-to-Report (R2R), or General Services. Master Data Management experience is an added advantage
CORE COMPETENCIES:
- Analytical and Problem-Solving Skills: Possesses a strong analytical mindset and logical approach, with expertise in resolving complex data-related issues
- Collaboration and Stakeholder Mgmt.: Demonstrates the ability to collaborate effectively, deliver value to customers, and nurture strong, positive relationships
- Good Communication Skills: Exhibits outstanding verbal and written communication capabilities to ensure clarity and understanding
- Accountability and Ownership: Takes full responsibility for tasks, demonstrating a proactive approach and commitment to delivering high-quality results
VACC BEHAVIOURS:
Architect
- I Understand the needs of the customer
- I put the customer at the center of our work
Catalyst
- I Collaborate & learn across teams
Coach
- I Assist the team applying a new approach to work
Employment Type: Full Time, Permanent
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based on 15 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Adroit Solutions Benefits
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