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Program Manager (Client Services)
6-10 years
Bangalore / Bengaluru
1 vacancy
Program Manager (Client Services)
Adobe
posted 19hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Proactively research customer needs and exercise appropriate creativity in recommending new solutions, based on the Adobe s Digital Marketing platform to fulfill those needs.
- Clearly understand and document customer requirements and integration points.
- Support project estimation process with key contributors to help define scope and prepare statements of work, including tasks, deliverables, milestones, resources, and estimated costs
- Manage all day-to-day administrative activities of a given project from inception to closure such as reviewing timesheets, analyze plan versus actual figures, managing monthly/quarterly financial closing and invoicing
- Maintain regular communication with both the customer and internal teams, and constantly manage customer expectations (also in critical situations or throughout escalations)
- Achieve customer satisfaction through successful deployments of new solutions
- Compile customer requests and deployment issues, to provide a feedback channel into our core products.
- Work with third-party subcontractors and technology partners as required
- Act as the central point of contact throughout the life of the project, capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice
- Manage weekly resource planning and financial forecast updates
Employment Type: Full Time, Permanent
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Adobe Benefits
Physical wellbeing Wellbeing reimbursement program Support in times of need Financial wellbeing Mental health care Emotional wellbeing 
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