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163 Adobe Jobs
Field Engineering I
Adobe
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Join Adobe as a Field Engineering I and be part of a ground-breaking, world-class team that thrives on delivering powerful digital experiences. This role offers an outstanding opportunity to contribute to innovative projects and be at the forefront of innovation in the information technology sector.
- Excellent oral and written communication skills.
- Proven customer-facing experience in enterprise projects.
- Ability to analyze enterprise software issues (Java, web-server, network, OS, DB/SQL).
- Validated presentation skills, and experience organizing and running high-profile customer calls.
- Customer-focused approach and problem-solving attitude.
- Innovative thinking and thoughtful risk-taking.
- Ability to partner across the organization.
- Strictly maintains confidentiality for all company/project-related information.
- Experience working in a team environment and managing a diverse workload.
- Experience with Adobe products: Adobe Experience Manager, AEP, Adobe Analytics, or other Experience Cloud solutions.
- Python, Object-oriented programming experience (Java), JavaScript, AngularJS, JQuery, CSS.
- Web architecture, Web Servers, Application Servers, and Topology.
- Database Concepts and SQL.
- Working knowledge of different OS including WIN, LINUX, AIX, UNIX, Shell scripting.
- Nice to have: Understanding of Networking concepts, SDLC, and Agile frameworks.
- Delivery of proactive services and preventive measures.
- Provide dedicated support during important customer events, ensuring flawless operation and minimizing service interruptions.
- Document latest release updates, bug fixes, security fixes, and tutorials for effective communication to Adobes customers.
- Proactive notifications of upcoming releases and potential impacts.
- Conduct case reviews and service reviews.
- Assess customers technical readiness to achieve business and technical objectives.
- Identify gaps, risks, and opportunities, providing recommendations and mitigation strategies.
- Understand client implementations from a functional standpoint; describe and demonstrate product features and capabilities.
- Collaborate with other Adobe teams such as TAMs, Premier Support Teams, Engineering, Technical Operations, and Deliverability.
- Manage all communication with appropriate etiquette, timeliness, and integrity, striving to achieve operational targets.
- Demonstrate ownership and determination in completing assigned tasks promptly.
- Be accountable for personal achievement against performance targets, including ticket resolution, responsiveness, turnaround time, aging, and ticket quality.
- Participate in Business Intelligence processes, including knowledge base document creation.
- Pursue ongoing knowledge and skills development, identifying and addressing any developmental needs.
- Manage incidents professionally within stated timelines.
- Understand handling procedures for blocking issues.
- Assist in special projects and other duties as assigned.
Employment Type: Full Time, Permanent
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What people at Adobe are saying
Field Engineer salary at Adobe
reported by
4
employees
with 1-6
years exp.
₹4
L/yr - ₹12
L/yr
146%
more
than the average Field Engineer Salary in India
View more details
What Adobe employees are saying about work life
based on 1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Adobe Benefits
Submitted by Company
Physical wellbeing Wellbeing reimbursement program Support in times of need Financial wellbeing Mental health care Emotional wellbeing
Submitted by Employees
View more benefits 
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Adobe Noida Office Locations
Noida Office
Adobe Systems (India) Pvt Ltd, A-05, Sector 132, Express Way
Noida
Uttar Pradesh 201304
Uttar Pradesh 201304
Noida Office
Adobe Systems India Pvt. Ltd, Vindhyachal Marg, Sector 25A
Noida
Uttar Pradesh 201301
Uttar Pradesh 201301
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