Program Manager

We are seeking a dynamic and experienced Program Manager to be a part of a team of strategic program managers for the ICX team. ICX (Integrated Customer Experience) combines frontline Sales and Support for Adobe, serving as the first point of contact for customers seeking assistance, inquiries, or opportunities to expand their footprint. This role focuses on all customers, from consumers to medium-sized businesses. The successful candidate will drive operational program rigor to ensure we meet timelines and achieve business success. This role requires aligning program needs with business outcomes in a collaborative environment. You will be a trusted partner to cross-functional teams, owning the execution of critical Adobe outcomes with value-based prioritization, clear expectations, and efficiency. You will lead all aspects of the programs health, drive progress, and confidently present insights to executives. We value curiosity, a passion for learning, and a growth mindset. If you are dedicated to achieving goals and have a passion for project management and operational excellence, we want to hear from you!

What Youll Do:

• Operational Rigor: Drive a culture of excellence and accountability, ensuring all projects are delivered on time, within scope, and to the highest quality standards.
• Anticipates & Mitigate Risks: Goes beyond status reporting to drive issues to resolution by anticipating risks and developing risk mitigation strategies.
• Program Planning: Develops program plans that are unique to each initiative and understands dependencies across functions to optimize the overall system and deliver the highest quality offerings.
• Stakeholder Engagement: Collaborate with cross-functional teams and key stakeholders to ensure seamless communication and coordination across all projects.
• Strategic Alignment: Ensure projects and initiatives are aligned with the companys strategic objectives and business outcomes.

Who You Are:

• Leader: Natural leader and facilitator, driven, organized, and meticulous. Adept at facilitating actions, resolving conflicts, and communicating at all levels. Highly resourceful, customer-focused, and able to work independently under time constraints.
• Team Focused : Enjoys collaborating, learning, and empowering others, cultivating a positive work environment.
• Synthesizer: Distills problems to their essence, crystallizing team wisdom and making next steps clear.
• Elegant: Pays attention to detail, ensuring well-designed and coherent efforts.
• Reliable: Develops a sense of reliability in outcomes, timelines, and goals.
• Quality-focused: Passionate about delivering high-quality, sustainable systems.
• Persistent: Creative in solving problems and overcoming roadblocks.

What You Need to Succeed:

• Experience in a Program Management or similar environment with sound understanding of project management methodologies and industry-standard processes.
• Strong verbal, presentation, and written communication skills with the ability to advocate a course of action.
• Ability to drive process improvements and champion a culture of operational excellence.
• Strong analytical and problem-solving skills, with a self-starter attitude with a bias to action.
• Experience working across matrixed organizations to achieve common goals, initiatives, and drive growth.