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40 Wipro Administrator Jobs

Administrator - L1

2-6 years

₹ 1.8 - 5.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

Administrator - L1

Wipro

posted 4d ago

Job Description

About The Role :

Role Purpose

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction

Do
  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner


  • Deliver
    NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines
    Multiple cases of red time
    Zero customer escalation
    Client appreciation emails
  • Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

  • Employment Type: Full Time, Permanent

    Read full job description

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    What Administrator at Wipro are saying

    3.5
     Rating based on 305 Administrator reviews

    Likes

    - Salary on time - Work life balance is good

    • Work-life balance - Good
    Dislikes

    - Our project is Technical but Wipro decided to have a manager from BPO and he make the project worst - Internal polictics is at it's high here - Biased Manager - Zero support from HR and other upper hierarchy - I would have rated 5 but just because of manager, it is 2 now

    • Skill development - Poor
    • +3 more
    Read 305 Administrator reviews

    Administrator salary at Wipro

    reported by 3.1k employees
    ₹1.5 L/yr - ₹9 L/yr
    6% more than the average Administrator Salary in India
    View more details

    What Wipro employees are saying about work life

    based on 52.6k employees
    64%
    72%
    63%
    78%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Wipro Benefits

    Submitted by Company
    Family and Parenting
    Perks and Benefits
    Health Care & Insurance
    Financial & Retirement
    Professional Support
    Vacation and Time off
    Submitted by Employees
    Cafeteria
    Health Insurance
    Free Transport
    Soft Skill Training
    Job Training
    Work From Home +6 more
    View more benefits

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