M365 Administrator

Title of the position: L3 M365 Administrator

Department: Data Center

Reports to: Manager

Work Hours: 24x7x365

Experience: L3 Experienced

Roles and responsibilities:

• Handle P1 and escalated issues.
• Experience with supporting and configuring Mail Gateway (Proofpoint, IronPort)
• Knowledge of setting up O365 Hybrid Environment (Hybrid connection Wizard) and setting up Connectors.
• Working knowledge on Hybrid as well as cloud only environment.
• Hands on experience in administering & troubleshooting O365 environment including Azure AD, AAD Connect, Exchange Online, OneDrive, SharePoint, MS TEAMS, Outlook/OWA, Yammer and Streams.
• Working knowledge and experience of Conditional Access policies, Multi Factor Authentication and Application Registration in Azure.
• Should have knowledge of MS Office troubleshooting Tools (MX TOOLBOX, Header Analyzer, MFCMAPI)
• Hands on experience in PowerShell scripting and Exchange management shell.
• Exchange server maintenance (Patching and Certificate renewal).
• Setting up and hands on knowledge of Hybrid Email routing (Centralized and Decentralized Mail flow)
• Migration experience like staged, remote, Cutover and IMAP from On-Premises to O365 and 3rd party products to O365.
• Troubleshoot Active Directory Sync issues (Dir Sync/duplicate proxies)
• Knowledge Of Exchange 2019 server & its feature & Roles.
• Hands on Experience in troubleshooting SMTP Emails (SCAN to Email using Printer, Emails from Applications)
• Working knowledge of SPF, DNS, DKIM, DMARC
• Working knowledge of DLP policies, Retention & Archival Policies.
• Should have knowledge of M365 licensing types.
• Perform Change Management. Perform environment wide changes.
• Creating KBs/Wikis for the team.
• Able to analyze provide and RCA of the reported issues.
• Available for On-Call support.

Preferred candidate profile

Eligibility Criteria:

• Minimum 5+ years of International Technical Support (L2/L3 Support) Experience is required.
• Have extensive knowledge of troubleshooting Office 365 Products & worked on Exchange Server.

Good to have or Desired Skills:

• Experience in delivering technical triages to peers.
• Must have excellent team and collaboration skills.
• Must have experience in supporting O365 technologies and willing to work in rotational shifts.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.

Certification requirement:

• Should be MS 900 certified.
• Preferred Microsoft 365 Certified: Enterprise Administrator Expert