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Adenza

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3.8

based on 61 Reviews

54 Adenza Jobs

Senior Client Service Delivery Analyst- Rebase Services

Calypso Technology India Pvt. Ltd.

3.8

based on 61 Reviews

4-8 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Senior Client Service Delivery Analyst- Rebase Services

Adenza

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Salesforce Customer Support Reconciliation Murex Calypso

+ 3 more

Job Description

The Upgrade Services team plays a key role in the Company s success by assisting our Cloud clients to rebase Calypso versions in a timely and efficient manner, and doing so, enabling them to fully use improvements to Calypso. For that purpose, they build and implement a series of automated regression tests allowing them to detect, analyze and remediate any reconciliation break.

Your role and responsibilities:

Assist our Cloud customers in the context of a version upgrade.
Work directly with customers to define the scope of automated regression tests based on the Client footprint (the functional coverage can be large: cross-asset, front-to-back, all modules)
Build (or adapt to client needs) a suite of Test Scripts with our internal CATT tool
Implement this suite of automated Test Scripts to perform regression testing
Communicate results, analyze issues detected, address them directly (when a configuration change is vital for instance) or log appropriate SalesForce tickets
Work in close collaboration with SaaS Ops, Customer Support, PM and Engineering teams to coordinate the quick resolution of SF tickets (when a bug fix is needed)
Provide regular update to the Client and Management: Keep track of all open issues in an Excel template, Weekly Status Meeting
Coordinate manual end-user testing (SIT, UAT) performed by the Clients themselves, be responsible for the issues raised by the Client (in the same way as those detected by automated Test Scripts)
Work in conjunction with the Rebase Services Manager to set and lead customer expectations around project timelines
Help in the development of the Offshore Rebase Services excellence center.

We expect you to have:

Minimum of 4 years working in IT projects within the capital markets industry.
Must have Calypso implementation / upgrade experience (at least 2 years) from both a technical and functional perspective.
A first experience in test automation is an advantage.
Bachelors and/or Masters degree in Finance, Mathematics, Business, Computer Science or I.T.
Excellent interpersonal and communication skills. Will spend significant amounts of time working hands-on with customers and other Calypso departments.
Ability to articulate procedures and build a re-usable framework for the service.

It would be great if you

CFA, IMC or CISI qualified or other post graduate finance qualification
Calypso knowledge would be a strong advantage (you will receive Calypso training and will be expected to pass your Calypso certification)
Other application knowledge e.g. Murex, Finastra (Summit, Kondor+), Aladdin, SimCorp
Proficiency using Bloomberg Terminal
Market data sources (e.g. Bloomberg SAPI, Data License)
Knowledge of 3rd party systems e.g. MarkIt, Omgeo, SWIFT, Acadiasoft
Knowledge of regulations impacting investment banks and asset managers
Advanced Excel skills.

Employment Type: Full Time, Permanent

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