Business Analyst

We are looking for a Business Analyst to join our team at Pune, India. As a Business Analyst and functional expert, you will play a crucial role during the initial rollout and subsequent maintenance of Salesforce applications for our customers. You will work with smaller and cross functional teams; in a fast-paced environment and closely collaborating with our customers. You should be comfortable in understanding business problems and recommend solutions by leveraging out-of-the-box Salesforce features and platform capabilities.

What are the responsibilities?

• Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations while closely working with customer/stakeholder to gather requirements
• Identify and translate business needs into clearly defined requirements; Document user stories, process flows, data flows, traceability matrices. Prepare mock-ups, playbooks, and training material
• Collaborate with Customers/Stakeholders to recommend potential solutions, create effective demos, prepare POCs (proof of concept)
• Work closely with development and QA team to implement solution
• Help with Salesforce setup, configuration, end-to-end functional / regression testing, coordinate user acceptance testing, help with training, data migration, and post-go-live support.
• Manage day-to-day customer communication
• Work as a functional expert

What are the qualities we look for?

• Excellent written and verbal communication
• Passion for customer satisfaction
• Ability to do multi-task effectively.
• Understanding of overall Salesforce Architecture, various Salesforce products like Sales Cloud, Service Cloud, Communities, CPQ, and overall Salesforce Ecosystem
• Hands on experience with managing and analyzing data
• Expert level knowledge in any one domain, preferably manufacturing and/or pharma domain

What is the eligibility?

• A minimum of 5 years of demonstrated experience of working as a business analyst driving requirement gathering and solutioning
• Experience in Salesforce administration and customization of Sales Cloud and Service Cloud applications is preferred
• Master's degree in any disciplines with minimum 60% at graduation/post graduation
• Nice to have exposure to Salesforce AI, Agentforce and Data Cloud
• Candidate should be available to attend in-person interview in our office at Baner
• Available to join within15-30 days if selected

What we expect?

• Self-starter willing to seek out solutions and ask questions when necessary
• Curiosity and dedication to learning and ability to apply new knowledge in a timely manner
• A high level of responsibility, ownership, and accountability
• Staying up to date with latest Salesforces releases including new functionality and changes that may impact systems