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Technical Helpdesk Executive
1-6 years
₹ 2.25 - 4L/yr
Hyderabad / Secunderabad
5 vacancies
Technical Helpdesk Executive
ACT Fibernet
posted 30min ago
Job Description
Roles and Responsibilities
- Provide technical support to customers through phone, email, or chat.
- Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
- Conduct remote support sessions using various tools such as TeamViewer or Remote Desktop Connection.
- Document customer interactions and resolutions in a timely manner using CRM software.
- Escalate complex issues to senior team members or third-party vendors when necessary.
Employment Type: Full Time, Permanent
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What people at ACT Fibernet are saying
Rating based on 4 Technical Helpdesk Executive
reviews
Anonymous · Customer Success, Service & Operations
in Hyderabad / Secunderabad
Friendly nature by TL's, Great support when needed.
- Salary - Good
Skill development
Technical Helpdesk Executive salary at ACT Fibernet
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