Team Leader - AR

 Operational Responsibilities

•  Manage a team of 25-30 members

•  Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization s policies and applicable compliance requirements.

•  Provide subject matter expertise to QC Analysts in the team

•  Review reports on a daily basis and provide constructive feedback

•  Ensure training needs of subordinates are met

•  Adjust to the needs of meeting SLA under supervision of Manager

•  Communicate all process and client changes to direct reports within specific timelines and keep record for such updates

•  Knowledge of Speciality billing with experience in Transplant/Gift Of Life/Organ Procurement billing and follow-up, identify the right changes and billing the same to the specific Organ procurement will be added advantage

 Team Performance / Disciplinary Issues

•  Monitor, identify and resolve performance/behavior/attendance issues

•  Monitor and take action on personnel and disciplinary issues

•  Successfully complete all client related training and keep record of the same

•  Resolve escalated customer issues and CAPA to be taken

•  Hold team briefings on a daily basis with the team (Max of 15 mins)

•  Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP)

 General Responsibilities

•  Conduct performance appraisals annually along with Manager

•  Act as authorized person for sanctioning team members leave

•  Employee separations to be handled in-line with company policies

 Eligibility

•  Graduates / Diploma holders with excellent communication skills

•  Minimum 5 years of experience in US Healthcare AR Domain

•  Should have good knowledge of Hospital / Physician Billing, AR Follow Ups, Denial Management

•  Good Client coordination skills

•  Good knowledge in MS Office, Data Analysis & report generations

•  Good people management skills

•  Should be willing to Work-From-Office and work in US time zones