Executive/Sr. Executive - Technical Support

• Review OPF/PO/Agreements prior to processing.
• Oversee the SalesForce workflow and assign tickets to the appropriate stakeholders.
• Keep track of the progress on new accounts.
• Ensure adherence to the new account release checklist.
• Monitor traffic and errors reported during troubleshooting.
• Maintain and communicate updates on the new account release progress to both internal and external stakeholders.
• Guarantee that service level agreements (SLA) and turnaround times (TAT) for new account releases are met, and proactively address potential breaches of TAT.
• Facilitate daily stand-up meetings among the technical support team, NAM team, and customer success team.
• Keep access forms and documents up to date for ISO and other audits.

Who are you

• Provide back-office support
• Manage ticket creation and closure in the CRM
• Collaborate closely with the client-facing team