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Engaged Employer

ACKO

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3.7

based on 500 Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Tech Startup - 2024

41 ACKO Jobs

Sr Associate

Acko General

3.7

based on 500 Reviews

1-3 years

₹ 3.05 - 5.5L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Sr Associate

ACKO

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Claims Adjudication Training Compliance Claims Processing

Job Description

1.Evaluates and processes claims in accordance with company policies and procedures, as well as to productivity and quality standards.

2.Examine the medical documents and assess the claims admissibility.

3.Consistently maintains production and quality standards based on quality control expectations.

4.Adaptability in cross training and multiple tasking.

5. Spoke with the customer over the phone to explain the policy TC and claim details.

6. Reviewing medical claims and verifying information for accuracy.

7. Examining claims for potential fraud

8. Resolving discrepancies and other issues

9. Complying with compliance and company regulation and policies.

10. Performing other tasks, as required

11. Adaptability in cross training and multiple tasking

12. Basic knowledge about IRDAI guidelines.

13. Processing claims payments

14. Receiving customer questions and communicating with them regarding the status of their claims

15. Conduct investigations when necessary, gathering additional information to determine the validity of claims.

16. Deliver exceptional customer service to policyholders, resolving issues and answering questions in a timely manner.

Employment Type: Full Time, Permanent

Read full job description

ACKO Interview Questions & Tips

Prepare for ACKO Senior Associate roles with real interview advice

What people at ACKO are saying

3.9

Rating based on 14 Senior Associate reviews

Anonymous · Customer Success, Service & Operations in Mumbai

Likes

Supportive managers

Job security - Excellent

+1 more

Dislikes

No public holidays at all especially for motor claims team no weekends too Official Saturday Sunday off as per attendance calendar however we use to work of weekends too