Process Associate - Shopify/Ecommerce Operations

Role & responsibilities

What we are looking for: We are looking for an experienced Process Associate/Virtual Assistant in eCommerce, specifically on platforms like Shopify and Amazon.

Responsibilities:

• Assist Client as a personal assistant in managing day-to-day operations of the e-commerce business.
• Handle product listings and product repricing on e-commerce platforms like Shopify, Amazon, and eBay.
• Provide customer support, including responding to inquiries and resolving issues on various sales channels.
• Assist in analysing data to develop email marketing tactics and other advertising strategies.
• Coordinate with Client for inventory maintenance & adjustments through various internal systems.
• Utilize Shopify apps like Marketplace Connect and Klaviyo for sales channel integration and email marketing.
• Familiarity with tools like Modlyst for dropshipping and Yotpo for product reviews.
• Manage social media accounts and assist in social media marketing efforts. (Instagram, Facebook, TikTok, YouTube, Pinterest, etc.)
• Support in catalogue management, including product listing and re-pricing.
• Provide assistance in design and strategy for launching marketing campaigns.
  Skills and Qualifications Required:
  
• Ability to learn and adapt to new tools and systems quickly.
• Prior experience in e-commerce operations preferred.
• Knowledge of Shopify, Amazon, and eBay platforms.
• Knowledge of excel, google sheets, and other similar tools.
• Strong organizational and communication skills. (English)
• Creative mindset with the ability to contribute ideas to marketing strategies.
• Comfortable working in a dynamic and fast-paced environment

What we offer you:
Remuneration amongst the best in the industry is not a constraint for a deserving candidate.
You will have the responsibility as well as the support from day one. A supportive, sensible, and flexible work environment that allows you to plan your work schedule based on the business requirement.

A great opportunity to be part of not just a fast-growing organisation in an exciting and promising market, but an organisation that is amongst the best in the sector known for high CSAT & ESAT