Ace Insurance - Manager/Senior Manager/Team Lead - Sales (8-10 yrs)

Manager/ Sr. Manager (Team Lead).

Location: Noida (Sec-01).

Reporting Head of the Department.

Job Summary:

- As a Sales Team Leader, you will be responsible for leading and managing a team of sales professionals to achieve monthly targets, maintain low attrition rates, and ensure the overall success of Inbound & outbound sales activities in the Motor Insurance Vertical.

- Your role will involve creating and implementing strategies to improve team performance, managing customer interactions, and ensuring that all departmental operations align with business goals.

- You will also be responsible for resource planning, work allocation, and continuous monitoring of team performance to drive improvements.

Role and Responsibilities:

Team Management:

- Build, motivate, and maintain a cohesive and high-performing sales team.

- Handle team attrition and implement strategies to retain top talent.

- Plan and allocate resources according to team targets and objectives.

Operational Oversight:

- Oversee Inbound & outbound sales activities and processes, implementing improved approaches as needed.

- Ensure departmental operations meet all work requirements and customer needs.

Customer Interaction:

- Contact customers and present current products or services effectively.

- Understand customer requirements and ensure successful execution.

Performance Monitoring:

- Monitor team performance on key metrics, including Quality SLA, touch time/AHT, and production.

- Implement continuous improvement initiatives to enhance team performance.

- Interact with the Line of Business to align team goals with overall business objectives.

Skills and Qualifications:

- Proven Experience/ Track record.

- Proven work experience as a Sales Team Leader or similar role.

- Strong knowledge of CRM systems and in-depth understanding of performance metrics.

- Experience in call center and back-office operations, particularly in insurance processing (health insurance or motor insurance).

Product Knowledge:

- Knowledge of the Motor Insurance product line is essential.

- Understanding major and minor Health Insurance is an added advantage.

Technical Skills:

- Proficient in data management with a strong knowledge of Excel and PowerPoint.

- Excellent communication skills, both verbal and written.

Education and Experience:

- Bachelor's degree in business, Sales, or a related field preferred.

- At least 8-10 years of experience in sales leadership, with a focus on insurance processing and call center operations in Motor Insurance Vertical