Manager - Customer Relationship - Real Estate (2-10 yrs)

JD Description:

- Responsible for End-to-End CRM activities from Sales Bookings to Documentation and Handover of Units to clients

- Responsible to coordinate for post-Handover activities like Society Handover and complaint redressals

- Responsible for ensuring timely resolution of customer queries and complaints and maintaining a proper mechanism to control the same

- Coordinate with internal departments for quick and timely resolutions of all kinds of customer requests

- Ensure Collections as per discussed targets every month

- Ensure necessary actions are taken to keep outstanding under control

- Communication with customers over the mail and phone

- Coordinate with bankers for loan coordination and timely payments

- Coordinate with clients and internally for timely ATS/Sale Deed Execution

- Site visits for the respective project to assess progress from customers perspective

- Prepare reports like outstanding, query analysis etc.

- Ensure all kinds of changes are timely updated in documentation

- Interdepartmental Coordination and with Sites as well

- Should be able to lead a team of RMs for handling multiple projects.

- Has to achieve desired results as per set / decided goals / KRA's.

- Should have experience of enhancing customer experience in real estate industry

- Should be apt in conflict resolutions

- Needs to be a good administrator and team builder and motivator.