Accordion - Office 365 Administrator

Role Overview:

This role is a part of our global Accordion group. The responsibilities & nature of critical deliverables for this role will be spanning across geographies (currently India, U.S & U.K) with operations based out of our India office in Hyderabad. The nature of the role encompasses the functionalities catering to all our practices and offices.

We are looking for a highly skilled individual contributor and a motivated Office 365 Administrator to join our team. The Office 365 Administrator will be responsible for managing and configuring our Office 365 environment, including email, SharePoint, OneDrive, and Teams. The incumbent will also be responsible for managing user accounts, permissions, and security settings extending support to end users when necessary. The ideal candidate will have experience working with Office 365, as well as experience with Exchange, SharePoint, and other Microsoft Enterprise products. The incumbent will also have experience with Active Directory/Entra ID and PowerShell scripting.

Location: Hyderabad, Telangana

What You will do:

The roles and responsibilities of Office 365 Administrator include but are not limited to

• You will act as the primary point of contact for technical support related to O365 administration to internal employees via phone, email, chat, or in person.
• Manage user accounts, licenses and groups ensuring compliance with the organizational policies.
• You have extensive knowledge of Microsoft licenses to ensure optimal usage.
• Provide clear and timely updates on support requests, task status, and priorities to the IT Help Desk Manager and other relevant stakeholders.
• Serve as a subject matter expert on O365 support, offering guidance and best practice recommendations to users.
• Analyzing security reports and assessing potential vulnerabilities as they relate to O365.
• Escalate complex issues to senior IT support technicians or create support tickets with external vendors as necessary, following escalation procedures.
• You should be able to administer SharePoint, OneDrive, any other Microsoft related products that are used extensively by the users to support their issues.
• Identify process gaps and opportunities to enhance inter-functional coordination and solve problems through structured thinking, research, project planning and on-ground execution.

Ideally, you have:

• Bachelors degree is mandatory.
• 4-6 years of experience in a cross-functional role, preferably in O365 domain.
• Problem solving acumen with an eye for detail and an analytical bent of mind.
• Attributes of being a team player with excellent communication and relationship-building skills to support and collaborate globally.
• Ability to extract data from the tenant for decision making.