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182 Accor Hospitality Jobs
Customer Care Executive
Accor Hospitality
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
Job description
Role responsibilities
- To provide the best member experience to existing members by handling incoming calls on the inbound channel.
- Acquire nominations to support sales offices.
- To keep themselves updated with the ongoing changes related to the product knowledge.
Building Contacts
- To Provide members first call resolutions.
- To earn an impressive CSAT score as designed by the Accor Plus Management.
- Responsible for handling escalations within the defined TAT.
Main Complexity/Critical Issue in the job
- On call resolution should be attempted for all members queries and concerns.
- The influence renewal rate for the members.
Any graduate
Great communication skills
Great communication skills
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
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What people at Accor Hospitality are saying
What Accor Hospitality employees are saying about work life
based on 75 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Accor Hospitality Benefits
View more benefits
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