Bounteous - Production Support Engineer - Incident Management (3-10 yrs)

Job Description :

- SRE Production Support Engineer will be responsible for ensuring the smooth operations and performance of our production systems.

- Monitor system performance, respond to incidents, and ensure minimal downtime.

- Develop/maintain automation scripts to streamline operations and improve system reliability

- This role requires expertise in troubleshooting and resolving complex technical issues to minimize downtime and ensure customer satisfaction.

- Monitor and maintain the availability and performance of production systems.

- Respond promptly to production incidents and provide quick resolutions.

- Collaborate with development teams to identify and address root causes of recurring issues.

- Implement proactive measures to prevent system failures and optimize performance.

- Conduct regular system health checks and performance tuning.

- Develop and maintain documentation of system configurations, processes, and troubleshooting guides.

- Provide on-call support as required.

- Bachelor's degree in Computer Science or equivalent.

- Minimum of 3 years of experience as a Production Support Engineer or similar role in a fast-paced, high-availability environment.

Skills Required :

Monitoring and Incident Response : (Mandatory)

- Proven experience in incident management and troubleshooting

- Proficiency in monitoring tools (e.g., Prometheus, Datadog)

- Exposure to AWS systems

Scripting and Automation :

- Strong scripting skills (Python, Bash)

- Experience with automation tools (Ansible, Terraform)

CI/CD Pipelines :

- Exposure and understanding CI/CD pipelines (Jenkins, GitLab CI/CD) and deployment automation