Atlassian Solution Architect - Jira/Confluence (12-15 yrs)

Responsibilities :

Solution Design and Implementation :

- Architect end-to-end solutions using Atlassian products (Jira, Confluence, JSM) based on customer requirements.

- Lead the planning and execution of Atlassian cloud migration projects, ensuring a seamless transition from on-premises or server environments to the Atlassian Cloud.

- Develop and customize solutions using Atlassian tools to optimize workflows, improve productivity, and enhance collaboration.

Customer Interaction and Requirement Gathering :

- Engage with customers to gather and understand business needs and translate them into technical requirements and solutions.

- Conduct workshops and solution presentations to explain Atlassian features, benefits, and best-fit approaches.

- Provide technical support to clients, guiding them through complex challenges related to implementation, customization, and cloud migration.

Technical Leadership and Best Practice :

- Provide technical guidance and leadership to developers during solution development, ensuring adherence to best practices.

- Define, document, and promote Atlassian best practices and governance, ensuring solutions are scalable and maintainable.

- Work closely with cross-functional teams, including development, support, and product management, to drive solution quality and customer satisfaction.

Process Improvement and Automation :

- Identify opportunities for process improvement and automation using Atlassian products.

- Design and implement CI/CD processes, automation scripts, and integrations to enhance development and service efficiency.

- Stay updated with the latest Atlassian capabilities and trends, providing proactive recommendations for solution optimization.

Requirements :

Experience : 12+ years of experience in IT, with at least 5 years of experience working extensively with Atlassian products such as Jira, Confluence, and Jira Service Management.

Education : Bachelor's degree in Computer Science, Information Technology, or a related field.

Technical Skills :

- Strong experience in Atlassian cloud migration, solution architecture, and development.

- Proficiency in Atlassian customization, add-ons, scripting, and automation using tools such as ScriptRunner, REST APIs, and automation rules.

- Familiarity with AWS/ Devops concepts, Marketplace plug-ins, CI/CD, ITSM, and Agile development practices.

Certifications (Preferred) :

- Atlassian Certified Professional (ACP).

- ITIL certification is a plus.

Soft Skills :

- Excellent communication and interpersonal skills, with the ability to engage and influence customers at all levels.

- Strong problem-solving skills, with a focus on providing value-driven solutions.

- Ability to work independently, take ownership of solution development, and mentor other team members.