Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner



Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Network Analytics


Good to have skills :Service Operations
Minimum

3 year(s) of experience is required


Educational Qualification :Graduation

Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems. Your typical day will involve utilizing your expertise in Network Analytics to accurately define and resolve client issues, while also utilizing exceptional communication skills to maintain strong client relationships.
Roles & Responsibilities:

Provide ongoing support to clients, acting as the interface between the client and the system or application.

Utilize deep product knowledge to accurately define client issues and design effective resolutions.

Utilize Network Analytics expertise to analyze system performance and identify areas for improvement.

Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications.

Maintain strong client relationships through exceptional communication skills and a dedication to quality service.
Professional & Technical Skills:

Must To Have Skills:Expertise in Network Analytics.

Good To Have Skills:Experience in Service Operations.

Strong understanding of system performance analysis and improvement.

Exceptional communication skills and dedication to quality service.

Experience collaborating with cross-functional teams.

Ability to accurately define client issues and design effective resolutions.
Additional Information:

The candidate should have a minimum of 3 years of experience in Network Analytics.

This position is based at our Noida office.

 
Qualifications 

Graduation