Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner



Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Zscaler Architecture


Good to have skills :NA
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide ongoing support to clients, addressing their technical issues and concerns.

Troubleshoot system and application problems, identifying root causes and implementing effective solutions.

Collaborate with cross-functional teams to resolve complex technical issues and ensure smooth system operations.

Document and maintain accurate records of client interactions, technical issues, and resolutions.

Stay updated with the latest product knowledge and industry trends to provide effective support and solutions.

Proactively identify opportunities for process improvements and contribute to the enhancement of support services.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Zscaler Architecture.

Strong understanding of network security principles and protocols.

Experience in troubleshooting and resolving network and application performance issues.

Knowledge of cloud-based technologies and their integration with on-premises systems.

Familiarity with ITIL framework and incident management processes.
Additional Information:

The candidate should have a minimum of 3 years of experience in Zscaler Architecture.

This position is based at our Pune office.

A 15 years full-time education is required.

 
Qualifications 

15 years full time education