Desktop Support Engineer (Trainee)

We are hiring Diploma/Graduates as Apprentice Trainee and the incumbent shall be trained to troubleshoot IT hardware & networking issues mostly on windows personal computers and on successful completion of the training period, Apprentice Trainee shall be offered full time opportunity as Customer Support Engineers

Training Shall be on

• Solving operating system Win XP, win vista, Win 7 related problems, user accounts creations and maintain, block, reset passwords
• Handle daily technical support activities on desktop support (Windows), data network and server management.
• Install and test desktop software applications and internet browsers.
• Setup computers and install software for various applications and programs.
• Addressing user tickets regarding hardware, software and networking
• Walking customers through installing applications and computer peripherals
• Deploying basic software in Windows Deployment Service or server to install all kind of windows operating system.
• Handle switch and router troubleshooting issues
• Troubleshooting network connectivity in a LAN environment
• Installing and Configuring Windows 2008 & 2012 Server
• Configuring Active Directory, Domain and Sites.
• Knowledge in SCCM Client installation, Software Distribution, Patch Management. backups.
  
  

Qualification

• 10+2+Diploma / Engineering Graduate with ECE / EEE /B.Sc Comp Sc /M.Sc Comp Sc/

General

• Must have basics of Hardware troubleshooting, hndling technical issues with a logical approach
• Quick learner and keen to enhance knowledge in new technologies/tools
• Good working knowledge of Microsoft Office tools
• Good Communication skills