Warranty Executive / Supervisor

Abreco Motors is looking for Warranty Executive / Supervisor to join our dynamic team and embark on a rewarding career journey.Warranty Claim Processing: Receive and review warranty claims submitted by customers, dealers, or service centers. Evaluate claims based on established criteria and company policies. Determine the validity of claims and approve or deny accordingly. Customer Communication: Communicate with customers regarding the status of their warranty claims. Provide information on warranty coverage, terms, and conditions. Address customer inquiries and concerns related to warranties. Documentation and Record Keeping: Maintain accurate and detailed records of all warranty claims and resolutions. Prepare reports on warranty performance and share insights with relevant stakeholders. Ensure compliance with record-keeping regulations and company policies. Collaboration with Other Departments: Work closely with the quality control, production, and engineering teams to identify and address recurring product issues. Provide feedback on warranty-related trends to improve overall product quality. Collaborate with customer service and sales teams to ensure a seamless customer experience. Process Improvement: Continuously assess and enhance warranty processes for efficiency and effectiveness. Propose and implement improvements to prevent future warranty claims. Stay informed about industry best practices and incorporate them into the warranty management system. Training and Education: Conduct training sessions for internal staff and external partners on warranty policies and procedures. Keep team members updated on changes to warranty terms and conditions. Risk Management: Identify potential risks and liabilities associated with warranty claims. Implement measures to mitigate risks and protect the company's interests.