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Abhay Fire Engineering & Services

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1.2

based on 4 Reviews

5 Abhay Fire Engineering & Services Jobs

Customer Support & After - Sales Service

ABHAY FIRE ENGINEERING SERVICES

1.2

based on 4 Reviews

1-4 years

Mumbai, Lucknow

1 vacancy

Customer Support & After - Sales Service

Abhay Fire Engineering & Services

posted 18d ago

Job Role Insights

Fixed timing

Key skills for the job

Customer Support After Sales Service

Job Description

A customer support role typically involves assisting customers with inquiries, resolving issues, and improving overall customer satisfaction. Duties may include:

Responding to customer inquiries via phone, email, or live chat
Troubleshooting technical problems and providing solutions
Recording and updating customer information in databases
Escalating complex issues to higher levels of support
Maintaining a high level of knowledge about company products and services
Providing exceptional customer service and building positive relationships with customers
Collaborating with other teams to resolve customer issues and improve processes
Staying current with industry developments and updates to company policies
Continuously seeking ways to improve customer experience and overall satisfaction.Qualifications:
Excellent written and verbal communication skills
Strong problem-solving and decision-making abilities
Ability to multitask and prioritize tasks effectively
Knowledge of customer service principles and practices
Previous experience in a customer support role
Familiarity with CRM software and ticketing systems
Positive attitude and a desire to help customers.