Customer Service (Tele-sales)

ABF Freight International Pvt. Ltd. is looking for Customer Service (Tele-sales): to join our dynamic team and embark on a rewarding career journey

A tele sales executive, also known as a telemarketer or inside sales representative, is a professional who sells products or services over the phone.

They work in call centers or contact centers and engage in outbound calls to reach potential customers, build relationships, and generate sales.

The responsibilities of a telesales executive typically include:Making Outbound Calls: Initiating outbound calls to prospective customers using a pre-defined list or database.

These calls may be cold calls (contacting leads who have no prior interaction with the company) or warm calls (following up with interested leads or existing customers).

Product or Service Presentation: Presenting and explaining the features, benefits, and value proposition of the products or services being offered.

This involves effective communication skills to engage the customer, address their needs, and highlight the unique selling points of the offerings.

Handling Customer Inquiries: Responding to customer inquiries and providing information about the products or services.

This may involve addressing questions, clarifying doubts, and overcoming objections to persuade the customer to make a purchase.

Lead Qualification and Follow-Up: Assessing the potential of leads based on specific criteria or qualifications.

Telesales executives determine whether a lead is likely to convert into a sale and prioritize follow-up activities accordingly.

Sales Conversion and Closing Deals: Using persuasive selling techniques to convince potential customers to make a purchase.

Telesales executives negotiate prices, offer discounts or promotions, and guide customers through the purchasing process to close the sale.

Relationship Building: Building rapport and developing relationships with customers to enhance customer loyalty and encourage repeat business.

Telesales executives may maintain regular contact with customers, provide after-sales support, and explore opportunities for upselling or cross-selling.

Sales Reporting and Documentation: Maintaining accurate records of customer interactions, sales activities, and outcomes.

This includes updating customer details, recording sales transactions, and generating reports on sales performance and targets.

Product Knowledge and Training: Acquiring and maintaining a deep understanding of the products or services being sold.

Telesales executives need to be well-versed in product features, specifications, pricing, and frequently asked questions to effectively address customer inquiries.

Meeting Sales Targets: Working towards achieving individual and team sales targets set by the organization.

Telesales executives are often expected to meet specific sales quotas and Key Performance Indicators (KPIs) related to sales conversion, call volume, and revenue generation.

Effective communication skills, persuasive abilities, resilience, and persistence are crucial for success in a tele sales executive role.

Active listening, empathy, and adaptability to different customer personalities and situations are also important for building rapport and satisfying customer needs.