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Engaged Employer

Abbott

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4.1

based on 3.1k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Pharma Company - 2024

255 Abbott Jobs

Manager - Application & Training North

Abbott Healthcare Pvt. Ltd

4.1

based on 3.1k Reviews

17-18 years

Gurgaon / Gurugram

1 vacancy

Manager - Application & Training North

Abbott

posted 27d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Training Financial Services IT Hardware Support Services

Job Description

MAIN PURPOSE OF ROLE

Provide accurate and timely technical information, advice, and assistance regarding the organizations products and services before, during, and after a transaction to maintain and improve the organizations customer relationships.

MAIN RESPONSIBILITIES

Communicate with customers and clients (via email, phone, or online discussion boards) to answer their enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services (for example IT hardware and software products, financial services, health services).

Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.

Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer s enquiry.

Education

Associates Degree ( 13 years)

Experience/Background

Minimum 1 year

JOB FAMILY: Support Services

DIVISION: ID Infectious Disease

LOCATION: India > Gurgaon : BPTP Park Centra

Employment Type: Full Time, Permanent

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