Enterprise Account Manager - SaaS (2-8 yrs)

About PrintStop :

Our vision is 'to transform the procurement processes of large enterprises and make happy and efficient workplaces' We are a 16 year old bootstrapped company, profitable and growing year on year with a team size of 120. We have carved our niche in the printing and corporate gifting industry with our products and technology enabled platform solutions (Mandaala). We sell products that include:

1. Printed products like business cards, brochures, standees etc and

2. Branded merchandise products : We have logo branding capabilities using technologies like Laser engraving, UV printing, embroidery etc on 40+ product categories like apparel, bottles, pens, backpacks etc

Mandaala by PrintStop, is a SaaS-based platform for Enterprises and it automates the order to delivery workflows for branded merchandise, onboarding kits, stationery, marketing collateral, corporate gifts and a lot more. Using Mandaala's digital portals for specific products, large organisations automate the manual effort, eliminate errors in artworks, enable inbuilt approvals and get complete visibility of spends, thus reducing the effort required by almost 80%. We serve 2 customer segments namely SMEs (to know more visit https://www.printstop.co.in/) and large Enterprises (to know more visit https://www.mandaala.com/) like Dr. Reddys, Infosys, Tech M, HDFC Life, Deloitte We are a ISO 9001, ISO 27001 and a Great Place to Work Certified company. Our average employee tenure is 5 years. Our people love to grow with us :)

Role Enterprise Account Manager

The primary responsibility of this role is to manage customer relations in existing accounts and farm these to generate new business for Mandaala (the Enterprise division). This typically involves account management, mapping stakeholders, reaching out to new prospects within the account; pitching our products and solutions and converting them.

These accounts will be companies in top 1000 in India

The role entails engaging with senior (VP and above) stakeholders in HR, Admin and Marketing departments of these companies.

Type Full time:

Location: Mumbai, Bangalore

Qualifications & Experience:

- Bachelor's degree in IT, Business, Technology, Marketing or a related field

- Min 5 years of sales experience with minimum 2 years of account management experience to senior stakeholders in large enterprises (Top 1000 companies of India). Proven track record in sales and key account management, especially handling high-value accounts or enterprise-level clients. Exposure to working in HRTech, B2B SaaS or gifting / printing company is a plus. Skillsets Primary

1. Self starter / Self drive

2. Self Confidence (Senior stakeholder management)

3. Persuasion

4. Business Acumen : Understand customer - product - value proposition

5. Solution / Value based selling

6. Executive Level Communication (spoken, verbal, listening)

7. Strong attention to detail

8. Strong project / task management

9. Strong time management skills with ability to multitask

10. Strong Relationship and Customer Centricity skills

Secondary:

1. Negotiation skills

2. Using sales tools, AI & CRM

3. Presentation skills

Key Responsibilities:

1. Manage the existing customer relationships in existing accounts.

2. Strategic planning and sales forecasting for all accounts and tracking metrics of wallet share, key spends etc

3. Reach out to new stake holders in the accounts using multiple techniques like referrals, email / call reachouts. Pitch Printstop's products and solutions to these stake holders.

4. Own the revenue targets for various accounts and perform sales activities to achieve those targets.

5. Use the company proprietary tools for account management and ensure data is accurately updated in the CRM

6. Deepen customer relations by adopting multiple customer relationship management techniques and ensure target of customer relationship health is achieved

7. Ensure activities of referrals, testimonials, case studies, customer account reviews are all executed as per company processes. 8. Follow all other sales processes and participate in ongoing sales and product trainings