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Aakash Educational Services
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Quality Analyst (Kannada & Tamil Along with English Language)
3-6 years
₹ 4 - 5L/yr
New Delhi
1 vacancy
Quality Analyst (Kannada & Tamil Along with English Language)
Aakash Educational Services
posted 2hr ago
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Job Description
Key responsibilities:
• Implement and ensure Call Quality Audit.
• Implement relevant measures to achieve desired level of Customer Satisfaction.
• Monitor Call Quality & Analyze training gaps required for Customer Satisfaction.
• To ensure that our employees are interacting with customers in accordance with company &set guidelines and are serving in best interest of business.
• Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance.
• Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer
Experiences.
Educational Qualification: Graduate and Above.
Industry: BPO
Previous Role: Quality Analyst
Employment Type: Permanent Job, Full Time.
Should have knowledge on quality tools.
Should be Proficient in English, Kannada,Tamil & Hindi (Optional)
Employment Type: Full Time, Permanent
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Aakash Educational Services Benefits
Work From Home Soft Skill Training Health Insurance Job Training Education Assistance Team Outings 
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