Student Support Admission Officer / Admission Counsellor - Surat

Please share your profile to abhishekmrinal@aesl.in / 7428046478

Job Title: Student Support & Admission Officer

Division/Department: Sales

Reports To: Branch Head

Desired Work Experience: 2-7 Years

Weekly off: Rotational

About Us

Aakash Educational Services Ltd. (AESL) is one of India's most trusted names in test preparation, renowned for providing students with a competitive edge through both classroom and digital learning experiences. We offer preparation for major entrance exams like the National Eligibility cum Entrance Test (NEET), Joint Entrance Examination (JEE - Main & Advanced), and school/board examinations, as well as Scholarship exams and Olympiads.

Our approach aims around each students unique learning needs, with highly qualified and passionate instructors dedicated for helping students to realize their dreams. Employees at AESL work on the philosophy of ‘Student First’ and put in great efforts to offer best in class educational services to our students & parents.

AESL is committed for expanding its reach and impact across India. Our goal is to provide accessible, high-quality education to students nationwide, including areas where establishing physical classrooms is challenging.

We are certified Great Place to Work, accolated consecutively last three times.

AESL (Aakash) Advantage

As a leader in competitive exam preparation, Aakash offers a work environment where passionate individuals can make a meaningful difference. Here’s what makes Aakash an outstanding workplace:

Nationwide Presence and Growth Opportunities: With over 300 branches across India, AESL offers employees the ample opportunities to grow with a leading educational brand.

Dynamic, Student-Centric Culture: Over 10,000+ employees work alongside expert faculty members who are devoted to mentoring and guiding students.

Cutting-Edge Technology: Aakash’s 100% digitized classrooms and hybrid learning models blend traditional and digital learning methods, positioning employees at the forefront of edtech.

Impactful Results: Aakash’s legacy is proven by results, with over 1,15,000 NEET and JEE qualifiers in a single year alone. Employees thrive in a collaborative environment and be part of a team that consistently empowers students to achieve top results, such as 8, AIR 1 ranks in NEET and over 50 students in the top JEE ranks.

Purpose of the SSAO role:

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the students.

As an SSAO, you are expected to:

1. Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.

2. Ensure collection of outstanding fee from parents within the specified time.

3. Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.

4. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.

5. Ensure adherence to internal processes and compliances.

To be successful in the SSAO role you are required to have:

1. An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.

2. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.

3. Fluency in communication of English and Regional language.

Must have Attitude:

1. Customer Orientation

2. Sense of Ownership and Accountability.

3. Result orientation

4. Emotional intelligence for working in a Team.

Qualification:

1. Must have bachelor’s degree.

2. Preferred BTech / MBA /Masters in Psychology, Education etc.

Experience:

1. Previous experience in counselling of educational services.

2. Previous experience of Business to Customer (B2C) sales across industries.

Key Interactions:

• External
• Students, Parents & School’s Representatives.
• Internal
• Branch’s Academic & Non-Academic teams.
• Regional Student Support Centre.
• Regional Sales & Operations Team.