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72 Aakash Educational Services Jobs

Product Success Engineer

0-1 years

₹ 3 - 3.5L/yr

Delhi/Ncr

4 vacancies

Product Success Engineer

Aakash Educational Services

posted 18d ago

Job Description

Role & responsibilities


  • Responsible for complete Product Adoption across branches.
  • Participate in UAT/ OAT/ Training sessions.
  • Define master values in the system.
  • Ability to do the first level of Investigation.
  • Responsible for Product Training.
  • Doing screen shares wherever necessary with clients and getting on calls to assist them.
  • Focus on permanent resolution.
  • Focus on enhancing the product and sharing inputs for better product usage.
  • Provide support on incidents/service requests as per standard SLAs/Turnaround Times.
  • Perform additional support tasks as assigned by the Team Lead.
  • Strong interpersonal ability to interact with teams across various sites/branches and within the organization.
  • Would be the Primary escalation point for all blockages in the pipelines.
  • Diagnose issues effectively and efficiently, completing all troubleshooting steps and escalation forms, as necessary.
  • Must be able to prioritize or de-prioritize the customer incidents or requests considering business impact and urgency.
  • Responsible for maintaining SOPs
  • Continuously improves customer service, productivity, and process improvement.
  • Confers with the Team Lead/Manager daily to clarify priorities, processes, and assignments and to discuss any issues therein.
  • Willing to work in rotation during holidays/weekends. (Regular working hours are daytime business hours).


Experience


  • 0-1 years of experience in an L1/L2 technical support assignment independently
    communicating with clients.
  • Working knowledge of SQL queries, PS Queries and Java scripts is preferred.
  • Familiar with any one ticketing tools like- Sapphire, JIRA.

Knowledge of Excel.



Skills


  • Should have a fair knowledge of the Application Support Process and software development lifecycle (SDLC).
  • Strong oral and written communication skills.
  • Comfortable working on SQL queries.


Employment Type: Full Time, Permanent

Read full job description

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Top Aakash Educational Services Engineer Interview Questions

Q1. How can you handle entire accounts section give me some examples?
Q2. What is the difference between zero rates and nill rate under gst law?
Q3. What is the difference between cash and bank book?
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What people at Aakash Educational Services are saying

Engineer salary at Aakash Educational Services

reported by 4 employees
₹2 L/yr - ₹10.5 L/yr
At par with the average Engineer Salary in India
View more details

What Aakash Educational Services employees are saying about work life

based on 3.2k employees
71%
41%
49%
99%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Aakash Educational Services Benefits

Submitted by Company
Work From Home
Soft Skill Training
Health Insurance
Job Training
Education Assistance
Team Outings
Submitted by Employees
Job Training
Health Insurance
Soft Skill Training
Education Assistance
Work From Home
Cafeteria +6 more
View more benefits

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Aakash Educational Services New Delhi Office Location

View all
New Delhi Office
Aakash Tower, 8, Pusa Rd, Block 17 A, WEA, Karol Bagh, New Delhi, Delhi 110005, India New Delhi
110005

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