Major Incident Manager

Job Description: Major Incident Manager

Location: Bangalore
Experience: 2-3 Years

Role Overview:
We are seeking a dynamic and experienced Major Incident Manager to join our team in Bangalore. The ideal candidate will play a key role in ensuring the seamless operation of our 24x7x365 mission-critical environment. This is a rotational shift role, requiring exceptional communication skills, technical expertise in incident, problem, and change management, and a solid understanding of business continuity planning (BCP) and disaster recovery (DR).

Key Responsibilities:

• Major Incident Management: Lead and coordinate resolution efforts for critical incidents, ensuring minimal impact to business operations.
• Problem & Change Management: Analyze incident trends to prevent recurrence and manage the lifecycle of changes to improve system reliability.
• Communication Excellence: Act as a central point of contact during incidents, providing timely updates to stakeholders, escalating where required, and facilitating post-incident reviews.
• BCP/DR Understanding: Assist in maintaining and testing business continuity and disaster recovery plans to ensure organizational resilience.
• 24x7 Operations: Work in a rotational shift schedule to support 24x7x365 operations, maintaining availability and response within SLA.
• Collaboration: Liaise with cross-functional teams, ensuring alignment and swift resolution of issues.

Key Skills and Qualifications:

• 2-3 years of experience in major incident management in a high-pressure, mission-critical environment.
• Proven expertise in incident, problem, and change management processes.
• Strong understanding of BCP (Business Continuity Planning) and DR (Disaster Recovery).
• ITIL Certification is preferred.
• Experience working in a 24x7 mission-critical function is highly desirable.
• Excellent communication and stakeholder management skills.
• Strong analytical and decision-making abilities in high-pressure scenarios.