Customer Support Representative

Bankify Technologies is a financial technology company specializing in providing innovative banking solutions to customers. We are seeking highly motivated and talented individuals to join our team as Telecallers. As a Telecaller, you will be responsible for engaging with potential customers over the phone, providing information about our products and services, and generating leads for our sales team. This is an excellent opportunity for individuals who are passionate about the fintech industry and possess excellent communication and customer service skills.

Responsibilities:

• Initiate outbound calls to potential customers and introduce them to Bankify Technologies' products and services.
• Build rapport and establish a positive relationship with customers by delivering exceptional customer service.
• Clearly explain the features and benefits of our products and services to potential customers.
• Answer customer inquiries and address their concerns promptly and professionally.
• Maintain a thorough understanding of Bankify Technologies' products and services to effectively promote and sell them.
• Identify and generate leads through effective questioning and active listening.
• Update and maintain customer databases with accurate and relevant information.
• Meet or exceed daily, weekly, and monthly targets for call volume, lead generation, and conversion rates.
• Collaborate with the sales team to ensure smooth transition of leads and provide necessary support throughout the sales process.
• Keep abreast of industry trends, competitor activities, and product enhancements to provide accurate and up-to-date information to customers.

Requirements:

• High school diploma or equivalent; bachelor's degree preferred.
• Proven work experience as a telecaller or in a similar customer service role.
• Excellent verbal communication skills with a clear and confident phone manner.
• Strong persuasion and negotiation skills to effectively promote products and services.
• Ability to actively listen to customer needs and tailor responses accordingly.
• Familiarity with the banking and financial technology industry is a plus.
• Proficiency in mathematical calculations is a must.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong attention to detail and accuracy in data entry and documentation.

Contact Details
Saswat Mahapatra 8018469651
HR Generalist
Bankify Bhubaneshwar