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Technical Support Specialist
6Sense
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
Our Mission:
Our People:
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in de ning the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.
We want 6sense to be the best chapter of your career.
Role Responsibilities
- Analyse, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved
- Analyse data using SQL / spreadsheets, and ad hoc analysis
- Identify alternate solutions when necessary and communicate them to customers
- Maintain a detailed understanding of product architecture, technical components and application functionality
- Assist in creating training materials pertaining to product troubleshooting and usage
- Set up and document troubleshooting procedures for new product features
- Communicate clearly and effectively with customers, fellow support team members and the other internal teams
Preferred Skills Experience
- 3-6 years customer support experience for software applications
- 3+ Years Knowledge of and experience with SQL
- Experience with MAP and CRM-Salesforce
- Strong (verbal and written) communication skills with an ability to build relationships
- Experience describing technical concepts to a non- technical audience
- Ability to function and thrive in a team environment with an appreciation of aggressive goals
- Ability to work independently
- Effective prioritizations and multitasking
- Experience working with Google Analytics a plus
- Experience/knowledge of Salesforce integrations a plus
- Experience in a SaaS environment is a plus
- Experience with ticketing systems Zendesk and JIRA a plus
Our Benefits:
Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our o ces.
We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.
.
Employment Type: Full Time, Permanent
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People are getting interviews at 6Sense through
People are getting interviews through
(based on 6 6Sense interviews)
Company Website
Job Portal
34%
33%
33% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at 6Sense are saying
Rating based on 1 Technical Support Specialist
review
Anonymous · IT Support
Likes
Remote
Dislikes
Nothing much , everything is fine
Read 1 reviewTechnical Support Specialist salary at 6Sense
reported by
3
employees
with 1-5
years exp.
₹9
L/yr - ₹19.6
L/yr
108%
more
than the average Technical Support Specialist Salary in India
View more details
What 6Sense employees are saying about work life
based on 91 employees
Flexible timing
Monday to Friday
No travel
Day Shift
6Sense Benefits
Submitted by Company
Job Training Team Outings Term Life Insurance International Relocation Health Insurance
Submitted by Employees
Work From Home 
Health Insurance 
Soft Skill Training 
Job Training 
Team Outings 
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