Functional Consultant

• >5years years of proven experience in ServiceNow ITSM
• A healthy spirit, positive mindset, enthusiasm and eagerness to learn is mandatory!
• Proven ability to be a strong, independent and effective professional who can navigate in a complex international business/program environment.
• Willing to do hands-on work, while learning in an agile setting
• Functional and technical aptitude and an ability to understand and discuss system architectural concepts and translate this into end user language
• Conceptual thinking/analytics: Ability to see the bigger picture .
• Strong communicator who is able to work with various stakeholders and customers, stress resilient personality
• Fluent in English, other languages are an advantage

The Techno Functional consultant supports the Customer ITSM Value Delivery team, BCE team to leverage out-of-the-box functionality of ServiceNow. By having deep understanding of the current business processes, and by having understanding of the transformation objectives, the functional consultant supports the Design team how to best leverage out-of-the-box ServiceNow.

The key competencies are:

• Understand our business and our business processes -> how do we do things today
• Understand ServiceNow OOTB functionality.
• Convert the business needs into these standard functionalities