Training Manager - Micro Lending

• Developing mobile based or web based content for training the FOS.

• Updating and moderating contents as per the requirement of the business front

• Evaluate the Process & Product knowledge test through online module. Take initiative like e-Learning.

• Planning, scheduling and executing Process Specific Training, Product & skill based Training for   existing and New Hire (Loan Officer and branch staff).

• Provide tool to improve efficiency of individuals

• Scrutiny of new recruit profile and conduct evaluation tests for them before selection

• Collect & Publish industry fraud cases and make branch staff aware about possible lapses which lead

  to serious loss

• Circulate knowledge series and conduct surprise online/SMS/telephonic test

• Prepare sales tool for Sales team and provide necessary training

• Suggest process and product improvement ideas

• Ensure closure of audit remarks

• Highlight star performers

• Provide system training to new and existing staff

Key Responsibilities :

• Monitoring staff behavior and awareness on products and policies

• Process understanding, KYC Knowledge, understanding of the documentation required

• Product and Competitor Knowledge

Mandatory skills required -

• Excellent written and verbal communications and pleasing personality

• 3-5 years of relevant experience as trainer in micro finance business

• Willingness to travel extensively

• High level of Self Drive