Customer Service Voice-Freshers/Exp - Kolkata

Greetings,

Our Client is an Indian multinational company that provides technology and business process outsourcing services.

Job Title: International Voice support

Work Location: Kolkata

Any Under Graduate/Graduate Fresher can Apply.

Experience in international Voice Process candidate can apply for this Job

Shift: US Shift (evening & night shift)

Job Description :

•        Answer incoming calls and respond to customer's emails.
•        Management and resolve customer complaints.
•       Sell products and place customer orders in the computer system.
•        Identify and escalate issues to supervisors.
•    Provide product and service information to customers. Week Off: 2 days rotational week off. 5 Days working

Candidate should have - 

• Good Communication skills.
• Take calls Over Phone which involves working in different time zones.
• Take calls from Global clients and initiate the right responses to them, positively and professionally.
• Flexible to work in shifts.
• Excellent English - both verbal and written communication skills.
• Knowledge of customer service principles and practices.
• Good technical knowledge.

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.