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3.8

based on 436 Reviews

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328 2COMS Jobs

Customer Support Voice opening in Mumbai For leading matrimony company

2coms

 · 

3.8

 based on 436 Reviews

1-6 years

Mumbai

Customer Support Voice opening in Mumbai For leading matrimony company

2COMS

posted 30min ago

Job Role Insights

Fixed timing

Key skills for the job

Telecalling Customer Service Salesforce Customer Support Operations Client Relationship Management

+ 11 more

Job Description

SUMMARY
Job Title: Customer Success Associate - Salary upto 25 k to 35 in hand salary
Location : Saki Naka, Mumbai, Work from office.
Job Summary:
UG /Graduate in any field with minimum of 2yrs experience in customer support / Telesales/ Telemarketing role.
Should have excellent communication skills in English, 
Candidates should apply and be ok to work in rotational including night shift, Night allowance will be given - upto 3k 
Key Responsibilities:
1. Handle Outbound & Inbound call to resolve customer queries 
2. Ensuring all valid customer concerns are being dealt with immediately. 
3. creating customer profiles and understanding their partner preferences.
4.C ommunicating and Identifying customer needs and communicating client’s value proposition.
5.Set appointments or close deals with clients.
6.Call leads from a database list and conduct research on potential prospects.
7.Educate customers in all products, services and packages along with competitor's offerings.
8.Utilise CRM and data entry systems.
9.Manage the customer through lead generation, pipeline management, organisation, effective communication and strong listening skills.
Communicating and Identifying customer needs and communicating client’s value proposition.
-Set appointments or close deals with clients.
-Call leads from a database list and conduct research on potential prospects.
-Educate customers in all products, services and packages along with competitor's offerings.
- Handle client queries/complaints and requests
-Utilise CRM and data entry systems.
-Manage the customer through lead generation, pipeline management, organisation, effective communication and strong listening skills. (Edited)
Requirements
1. 1-5 years of customer/client handling experience.
2. Excellent communication and interpersonal skills.
3. Ability to understand customer needs
4. Proactive problem-solving skills.
5. Familiarity with CRM software.
6. Should be ok to work rotational shift
Desirable Qualifications:
UG /Graduate in any field
Skills:
1. Customer relationship building.
2. Communication and presentation.
3. Problem-solving and analysis.
4. Time management and organization.
5. Technical aptitude.
Benefits
1. Career growth opportunities.
2. Collaborative work environment.
3. Recognition and rewards.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Support roles with real interview advice

People are getting interviews at 2COMS through

(based on 23 2COMS interviews)
Job Portal
Referral
Walkin
Campus Placement
39%
22%
9%
4%
26% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at 2COMS are saying

What 2COMS employees are saying about work life

based on 436 employees
55%
45%
65%
98%
Strict timing
Alternate Saturday off
No travel
Day Shift
View more insights

2COMS Benefits

Job Training
Work From Home
Soft Skill Training
Team Outings
Free Transport
Health Insurance +6 more
View more benefits

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