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Customer Support Voice opening in Mumbai For leading matrimony company
2COMS
posted 1hr ago
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Job Title: Customer Success Associate - Salary upto 25 k to 35 in hand salary
Location : Saki Naka, Mumbai, Work from office.
Job Summary:
UG /Graduate in any field with minimum of 2yrs experience in customer support / Telesales/ Telemarketing role.
Should have excellent communication skills in English,
Candidates should apply and be ok to work in rotational including night shift, Night allowance will be given - upto 3k
Key Responsibilities:
1. Handle Outbound & Inbound call to resolve customer queries
2. Ensuring all valid customer concerns are being dealt with immediately.
3. creating customer profiles and understanding their partner preferences.
4.C ommunicating and Identifying customer needs and communicating client’s value proposition.
5.Set appointments or close deals with clients.
6.Call leads from a database list and conduct research on potential prospects.
7.Educate customers in all products, services and packages along with competitor's offerings.
8.Utilise CRM and data entry systems.
9.Manage the customer through lead generation, pipeline management, organisation, effective communication and strong listening skills.
Communicating and Identifying customer needs and communicating client’s value proposition.
-Set appointments or close deals with clients.
-Call leads from a database list and conduct research on potential prospects.
-Educate customers in all products, services and packages along with competitor's offerings.
- Handle client queries/complaints and requests
-Utilise CRM and data entry systems.
-Manage the customer through lead generation, pipeline management, organisation, effective communication and strong listening skills. (Edited)
1. 1-5 years of customer/client handling experience.
2. Excellent communication and interpersonal skills.
3. Ability to understand customer needs
4. Proactive problem-solving skills.
5. Familiarity with CRM software.
6. Should be ok to work rotational shift
Desirable Qualifications:
UG /Graduate in any field
Skills:
1. Customer relationship building.
2. Communication and presentation.
3. Problem-solving and analysis.
4. Time management and organization.
5. Technical aptitude.
1. Career growth opportunities.
2. Collaborative work environment.
3. Recognition and rewards.
Employment Type: Full Time, Permanent
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26% candidates got the interview through other sources.
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What people at 2COMS are saying
What 2COMS employees are saying about work life
based on 434 employees
Strict timing
Alternate Saturday off
No travel
Day Shift
2COMS Benefits
Job Training 
Work From Home 
Soft Skill Training 
Team Outings 
Free Transport 
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