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Customer Support Associate - Pune
2COMS
posted 9d ago
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Job Description
SUMMARY
Job Title: Customer Success Associate
Reports to: Customer Success Manager/Director
Location: Pune
Job Summary:
We're seeking a Customer Success Associate to ensure customers achieve their goals using our products/services, driving long-term relationships and growth.
Key Responsibilities:
1. Onboard new customers, providing training and support.
2. Build strong relationships with customers, understanding their needs.
3. Monitor customer health, identifying potential issues.
4. Develop and execute success plans.
5. Provide timely solutions to customer queries.
6. Collaborate with sales, marketing, and product teams.
7. Analyse customer data to identify trends and areas for improvement.
8. Conduct regular check-ins and business reviews.
Requirements:
1. 0-5 years of customer-facing experience.
2. Excellent communication and interpersonal skills.
3. Ability to understand customer needs and technical concepts.
4. Proactive problem-solving skills.
5. Familiarity with CRM software.
Desirable Qualifications:
Graduate in any field
Should have good communication skills in English
Skills:
1. Customer relationship building.
2. Communication and presentation.
3. Problem-solving and analysis.
4. Time management and organization.
5. Technical aptitude.
What We Offer:
1. Competitive salary.
2. Career growth opportunities.
3. Collaborative work environment.
4. Recognition and rewards.
Employment Type: Full Time, Permanent
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People are getting interviews at 2COMS through
People are getting interviews through
(based on 22 2COMS interviews)
Job Portal
Referral
Walkin
Campus Placement
36%
23%
9%
5%
27% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at 2COMS are saying
Rating based on 1 Customer Support Associate
review
Anonymous · Non Voice
in Bengaluru
Likes
Prefect for new joiners
Dislikes
No comments
Read 1 reviewCustomer Support Associate salary at 2COMS
reported by
1
employee
with 4
years exp.
₹5
L/yr - ₹6.3
L/yr
102%
more
than the average Customer Support Associate Salary in India
View more details
What 2COMS employees are saying about work life
based on 432 employees
Strict timing
Alternate Saturday off
No travel
Day Shift
2COMS Benefits
Job Training 
Work From Home 
Soft Skill Training 
Team Outings 
Free Transport 
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