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Foreclosures - US Mortgage/ Data Processing - SME/TL - Mumbai/ Hyd
2coms
·
4-9 years
Hyderabad / Secunderabad
Foreclosures - US Mortgage/ Data Processing - SME/TL - Mumbai/ Hyd
2COMS
posted 7hr ago
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Fixed timing
Key skills for the job
Job Description
SUMMARY
Job Description of Subject Matter Expert (SME)
Job Title : SME
Reporting to : Team Manager/Team leader, Operations
Objectives
The SME’s objective is to actively assist a team in accordance with laid down procedures to achieve
and maintain requisite standards of quality and productivity . He / she will report to the Team
leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or
concerns.
Key Result Areas (KRAs)
Operations :
Has to complete transactions as per the target set on a daily/weekly/monthly basis.
SME needs to be an expert in US foreclosure process (End to End) .
2+ years’ experience working with foreclosures in a servicing/collection’s environment.
The SME is responsible for maintaining constant Foreclosure end to end process knowledge
in the team .
M aintaining and document ing all process and investor updates received from the business
area.
Will be a part of clients calls as required and will be responsible to update the teams
alongside the Supervisors.
Regular cascading / providing training / refreshers sessions on updates latest updates
received from business and investors to all team members.
C onduct the regular knowledge checks with the teams .
Actively involved in suggesting and driving process improvements.
Should have multi - tasking skills as a Trainer / QC / Processor and conduct refresher trainings
/ handle Quality sessions as per process requirement.
Monitor and coach underperformers to improve their quality and efficiency.
B e a part of the regular production and produce agreed numbers.
Address and ensure resolution on all process related queries of the team members.
Qualification:
Diploma / Graduate any discipline.
3 - 4 years of experience in BPO, US Mortgage / Data Processing background.
Minimum of 2 years in the Sr. Foreclosure - Process Expert role .
Skill Sets
E xperience in foreclosure, and mortgage servicing.
S hould have knowledge of banking industry rules and regulations, and government
regulations regarding foreclosures.
T he ability to multitask and follow mortgage - servicing guidelines accurately is imperative.
Need to be well - versed with US Regulatory and investor guidelines.
Good interpersonal skills
Good written and verbal Communication skills
Analytical and good judging skills
Ability to grasp and learn quickly.
Ability to coach
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for US Mortgage roles with real interview advice
Top 2COMS US Mortgage Interview Questions
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What people at 2COMS are saying
What 2COMS employees are saying about work life
based on 391 employees
Strict timing
Alternate Saturday off
No travel
Day Shift
2COMS Benefits
Job Training 
Work From Home 
Soft Skill Training 
Team Outings 
Free Transport 
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